The dispatcher will ask you about the following:
• Location of the Problem. Provide the address where the problem is, where you are calling from (if different) and any building names or numbers (apartment numbers, condominium names, etc.) that may help responders identify the property easier.
• Nature of the Problem. Tell the dispatcher exactly what occurred or what is currently happening.
• Persons Involved. Explain how many people were involved, their physical descriptions (race, gender, height, weight, clothing, hair color, facial hair, eyeglasses, etc.), whether they were using a weapon, etc.
• Vehicle Description. If a vehicle was involved, describe its make, model, color, license plate number and number of doors. Also tell the dispatcher which direction it was traveling.
Any information you can give to the operator is relayed to the emergency personnel responding to your incident, making them better prepared to help and increasing the chances of a successful outcome.