Health Advocates Consumer Benefits


        Health Care Advocates

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Health advocates benefit consumers by:

     • Acting “on their side,” including negotiating with health care
     facilities or insurance companies.

     • Finding the best doctors and hospitals.

     • Arranging and scheduling appointments.

     • Saving money on health care bills.

     • Obtaining approval for eligible benefit services.

     • Explaining diagnoses and treatment options.

     • Seeking second opinions.

     • Dealing with medical billing issues.

     • Sorting out illness-related employment challenges.

     • Accessing federal and state benefits (including disability or Medicare
     for senior patients).

     • Empowering and educating employees, so they can make their own decisions.

     • Patient advocate services are designed to help patients and families
     make informed choices and decisions regarding their health care.

In the world of consumer-driven health care, employees are encouraged to make wise health care decisions and get the most for their money. However, consumers often find the world of health care to be complex and confusing.

Comparison shopping, understanding diagnoses and treatment options, confusing medical terminology and negotiating insurance claims have all heightened the need for an intermediary. Thanks to patient advocate services, a growing number of patients are gaining comfort and security as they navigate today’s health care system.

Patient advocate services are designed to help patients and families make informed choices and decisions regarding their health care. Patient advocates are typically nurses who counsel patients over the phone, but sometimes also accompany them on their doctor visits. Patient-advocacy firms benefit both employers and individual patients.

A growing trend in advocacy services is geared toward elder care. With the increased medical needs and complex insurance issues that seniors are often faced with, it can be overwhelming not only for the patient, but for the adult child trying to help his or her overwhelmed parent. Elder care advocacy services can help ease the burden for all parties by educating, supporting, advising and otherwise assisting a senior patient and/or the patient’s adult child.

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