Create a crisis communication plan in order to provide employees and customers with updates and critical information. The communication plan should have the following:
• Chain of command: A chain of command allows for information to be shared efficiently and ensures that all personnel receive information.
• Pre-scripted messages: Eliminate confusion by pre-scripting messages that will be shared with customers, employees and the public.
• Bi-directional communication network: Allow for communication to occur in multiple directions in order to efficiently pass information.
