Minimize Business Interruptions: Create a Crisis Communication Plan


        Six Steps to Minimize Business Interruptions

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Step 5:

Create a crisis communication plan in order to provide employees and customers with updates and critical information. The communication plan should have the following:

     • Chain of command: A chain of command allows for information to be
     shared efficiently and ensures that all personnel receive information.

     • Pre-scripted messages: Eliminate confusion by pre-scripting messages
     that will be shared with customers, employees and the public.

     • Bi-directional communication network: Allow for communication to occur
     in multiple directions in order to efficiently pass information.

According to the Federal Emergency Management Agency, 40 percent of businesses never reopen after a disaster. Implementing steps to prepare for and respond to disasters can help to reduce loss. In order to protect your business from unavoidable interruptions, it is recommended that you have a plan in place.

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