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Convenient Customer Self-Service Online
Service yourself via the Internet at your own convenience. Scirocco 24/7 provides customers with 24/7 access to their insurance information. You can view your policy online, request changes and issue your own insurance forms, such as auto ID cards and certificates of insurance.
• Customer information is regularly uploaded from a variety of agency management systems to an Internet database
• Customer requested policy changes are sent to the agency as an email with an attached request form. This attachment can be forwarded to the carrier and/or processed internally
• Secure login makes it easy to give clients online access to confidential messages and documentation
Around-the-Clock Call Center Availability
Applied CSR24 Call Center allows agencies to provide 24/7 telephone servicing to customers without the expense of around-the-clock staffing. Using the Applied CSR24 Online Portal, Applied CSR24 operators can answer questions, receive claims and request policy changes on behalf of customers at any time of the day or night.
• Applied CSR24 leverages the strength of state-of-the-art call center services
• Applied telephone service representatives access the same information and functions your customers can via the Applied CSR24 Internet Module. This allows us to help them perform a wide variety of customer service transactions on the phone with more specific requests directed back to the brokerage for assistance
• All transactions are recorded and no transaction is complete until there is agent confirmation
• All calls are recorded and the transaction data archived to ensure that the call can be reconstructed and the issue resolved
Premium Certificate Processing
Processing certificates of insurance can be time-consuming, which can affect the quality of customer service. Scirocco 24/7 enables efficient processing of certificates of insurance (COIs) requests for both insureds and agents.
• Access to the latest ACORD forms
• Customize certificate templates for streamlined workflows
• Login-specific access to increase security of data and quality control
• Increase RPE by processing more certificates in a shorter amount of time
• Reduce costs with paperless delivery options
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